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Privacy Policy

Privacy Policy for Collaborative Consulting Ltd FSPR 717714

Purpose

We know that how we collect, use, disclose and protect your information is important to you, and we value your trust. That’s why protecting your information and being clear about what we do with it is a vital part of our relationship with you.

The purpose of this Privacy Policy is to inform our clients and any users of our digital platforms (i.e. our website and social media pages) about how we comply with the requirements of the New Zealand Privacy Act 2020 (“the Privacy Act”) in managing personal information.

Consent to Privacy Policy

Please note that when you contact us through our website and social media pages you are agreeing to this Privacy Policy. If you do not agree with this Privacy Policy, please do not contact us through any of our digital platforms, but call us on Phone 0800 225 665.

Collection of personal information

Personal Information is defined in the Privacy Act as information about an identifiable individual (a natural person as opposed to a company or other legal entity).

Types of personal information we collect

The types of personal information we collect will vary depending on the nature of your dealings with us. We only collect personal information that is necessary. Where reasonable and practicable, we will collect your personal information directly from you and inform you that we are collecting it.

We mainly collect personal information directly from you, for example:

  • Over the telephone or a video call (such as over Microsoft Teams, Zoom or Skype) e.g. when you contact our staff;
  • Through one of our digital platforms like our website or social media pages;
  • When you email or write to us; or
  • When you participate in a marketing campaign, competition or promotion (or a similar event) administered by us or our representatives.

Generally, the types of personal information we collect and hold include your:

  • Name
  • Date of birth
  • Contact details (such as your email address, postal address, phone number)
  • Details relating to your use of any product and/or service offered by us
  • Details of your enquiry
  • Details of any preferences you tell us about (such as subscription preferences).

Online device information and cookies

If you are visiting us through our website or social media pages, then we collect information about your use and experience on these by using cookies. When you interact with us, the information collected may include:

  • The date and time of visits;
  • Website page (or pages) viewed;
  • Information about your location and device;
  • IP address (or addresses), and the type of web browser used.


Indirect collection of personal information

We collect personal information directly from you, and sometimes from other sources. If we collect personal information about you from someone else, our Indirect Collection Source Schedule explains the kinds of sources we use, what we may collect, why we collect it, and who it may be shared with.

View the schedule: Indirect Collection Source Schedule

Purpose of collection and use of personal information

Any personal information you provide to us may be used to:

  • Check whether you are eligible for the product or services offered by us;
  • Facilitate those services;
  • Provide information that you request; and / or
  • Provide you with further information about our other products and services.

Storage and protection of your personal information

We take all reasonable steps to keep your information secure and prevent unauthorised disclosure. Most of your information will be stored electronically on physical hard drives and/or on the cloud, by cloud service providers.

Cloud-based service providers

We use third party service providers to store and process most of the information we collect. We use Dropbox cloud servers located in Australia. We ensure that our cloud-based service providers are subject to appropriate security and confidentiality obligations.

Timeframes for keeping personal information

We are required by law to hold information related to advice services for seven years. After this time, we will take reasonable steps to safely destroy or de-identify any personal information.

Disclosure of your personal information

We may disclose your personal information to others outside Collaborative Consulting Ltd where it is necessary to achieve the purpose of collection, required by law, or where you have expressly consented.

Right to access, correct and delete personal information

You have the right to request access to, correct and, in some circumstances, delete your personal information. You can do so by contacting us at the details below.

Privacy Policy queries and concerns

If you are concerned about how your personal information is being handled, please contact us at:

Call us for more information
0800 225 665 (NZ)
021 792 575 (Mobile)
+64 9 4441963 (International)

Email
info@cclonline.co.nz

Privacy contact
jmilner@cclonline.co.nz

Address
5 Grut Green Silverdale Auckland 0932
New Zealand

If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz.